WeChat Support
Scan the QR code to add support. Send your order number, name, or phone number so we can find your order quickly.
Frequently Asked Questions
Answers for ordering, delivery, payment methods, saved cards, WeChat, and WhatsApp support.
WhatsApp / Phone
+1 (800) 905-6007. Please keep phone and SMS reachable during delivery.
WhatsAppContact Us
You can also use the contact page, phone, WhatsApp, or WeChat to reach support.
Contact PagePayment Method Walkthrough
Checkout asks you to confirm delivery first, then choose a payment method. These screenshots show saved cards, credit cards, Apple Pay, Google Pay, PAD, WeChat Pay, Alipay, and PayPal entry points.
How Each Payment Method Works
Fastest for checkout and best for lb/KG items. We can authorize first, then capture, refund, or collect the final difference after staff weigh the order.
Choose the wallet option and place the order. Stripe will show the wallet button on supported devices and browsers.
For eligible Canadian bank accounts. Bank confirmation can take a few business days, and approved PAD accounts can be saved to your account.
After placing the order, follow the Stripe QR code or redirect flow. Weighted-item differences may require a refund or an extra payment request.
After placing the order, continue to PayPal to complete payment. If weighed items change the total, support may contact you for the difference.
If eTransfer is shown at checkout, send the order total to payment@superwafer.com and include your order number in the memo.
How to Use a Saved Card Next Time
- Log in to the same Superwafer account.
- Go to checkout and confirm delivery address and delivery time.
- Choose “Use saved payment method” under Payment Method.
- Accept the terms and SMS notice, then click Place Order.
- Confirm payment on the secure Stripe page. Superwafer never stores the full card number.
How to order
How do I place an order?
Add items to cart, log in or create an account, go to checkout, enter your delivery address, choose an available delivery date and time, then select a payment method and place the order.
Do I need an account to order?
Yes. Checkout requires a registered account so we can keep delivery details, order history, invoices, payment status, and support records together.
Why should I choose the recommended Google address?
A recommended Google address helps avoid street, city, or postal-code mistakes. If a recommendation appears, choose it and refresh the delivery schedule.
Can I change my order after placing it?
Please contact support as soon as possible. Once staff start picking, weighing, or dispatching the order, some changes may no longer be possible.
Delivery and service area
Where do you deliver?
Toronto, North York, Scarborough, Markham, Richmond Hill, and nearby areas often have faster delivery. East York, Aurora, Vaughan, Mississauga, Etobicoke, and extended zones may have different dates, thresholds, or fees. Checkout shows the live option for your address.
Why is a date shown as full or closed?
Capacity, special dates, weekly closures, weather, and operations settings can close dates. The checkout calendar shows available choices.
What is the same-day cutoff?
Same-day delivery normally uses a 3:00 PM EST cutoff, but staff can adjust it in the admin settings. The checkout page is the final source of truth.
What should I know about frozen or fresh items?
Please make sure someone can receive the order during the selected delivery time. Missed delivery can affect frozen, fresh, or fragile items and may require a second arrangement.
Payment and saved cards
Which payment methods are supported?
The site can support Stripe credit card, eligible wallet payments, PayPal, eTransfer, WeChat Pay, Alipay, and cash on delivery options. Available methods may vary by order and admin settings.
Are saved cards safe?
Saved cards are stored securely by Stripe. Superwafer does not store the full card number. Your account only shows brand, last four digits, and expiry.
Why authorize saved cards for order adjustments?
Some items are sold by lb or KG. Staff confirm the actual weight after picking, so saved cards help us refund or collect the final difference smoothly.
What is Pre-authorized Debit (PAD)?
PAD is a Canadian bank-account debit authorization. Bank debit can take a few business days to confirm and may be used for eligible orders and later adjustments.
Products, coupons, and support
How are lb or KG items charged?
Checkout uses an estimated weight first. After staff weigh the actual item, the final amount may be adjusted with a refund or additional charge.
What happens if an item is out of stock?
At checkout you can choose whether substitutions are allowed. If substitutions are not allowed, unavailable items are usually refunded or removed.
How do coupons work?
Log in and enter the coupon in the cart or checkout area. Coupons may have minimum spend, expiry date, and product restrictions.
Where can I see orders and invoices?
After logging in, go to My Account or My Orders to see order status, invoices, payment status, and support adjustments.